Terms and Conditions

Payment

We accept transfers and credit card payments exclusively through PayPal. We appreciate prompt payment and look forward to your business in the future.

All our items will be shipped to your PayPal address. Please, confirm that your address on PayPal is correct and up to date before you place an order.

Security and Data Protection

Our website does not collect, handle or store any of your personal payment details. All such details are collected and managed on our behalf by PayPal after you click on the checkout button. You pay us through PayPal and we never see your bank account or credit card numbers.

Upon successful payment PayPal sends us your name, email address and shipping address. We do not share this information with any third party and use it to fulfil both your order and our tax record keeping obligations. See also our Privacy Statement for more details.

Order Processing

We do not process orders on weekends and holidays. All orders placed from Monday through Friday after 12pm Stockholm Time will be processed the following business day.

Tax and Duties

Orders for delivery to European Union countries are subject to Value Added Tax. This will be automatically calculated by PayPal upon checkout and displayed to you before final payment confirmation.

Orders for delivery outside the European Union are not subject to VAT. However they may be subject to import duties, taxes and charges which are outside our control and not included in the item price or shipping charges. Buyers are responsible for any such duties, taxes and charges. Many countries do not bother charging duties or taxes on low value imports, but others do.

Orders for delivery to the United Kingdom are subject to a minimum value (not including shipping) of 200 EUR.

Shipping and Handling

Shipping and handling are calculated, automatically added to your order and displayed to you before checkout.

All our items will be shipped to your PayPal address. We shall not refund the shipping and handling charges of any parcel returned to us if a) your PayPal address is wrong, incomplete or out of date or b) you fail or decline to collect your parcel.

The items will be shipped within three business days after receipt of payment. We do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.

All shipments are made by courier (UPS or similar); in most cases your order will be delivered in less than a week and often only a few days. IMPORTANT: you must please email us your telephone number after ordering as soon as possible so that we can book your shipment with the courier. If we fail to receive your telephone number within three days we will cancel your order and refund you.

Warranty

We test all our products very thoroughly before shipping. In this way we achieve an almost zero failure rate. In the extremely unlikely event of a manufacturing defect, we offer a non-transferable "back to base" warranty for a period of one year from date of purchase.

"Back to base" means that you are responsible for returning the product to us at your cost. All returns must be authorized by us in advance; unauthorized returns will not be accepted. When we receive the goods we examine them and if we find them faulty due to a manufacturing defect we will repair or replace at our discretion and return to you at our cost. If no such fault is found, we will discuss the problem with you, but return to you will be at your cost.

This warranty shall not be applicable to: damage from abuse, misuse, neglect or wear and tear; damage resulting from repairs, modifications or adjustments conducted by unauthorised third parties; damage in any system into which the product is incorporated or with which it is used.

Return Policy

We take pride in satisfying our customers; therefore, we make every effort to be as accurate, reliable and error-free as possible. On occasion it may be necessary to return an item, and we will gladly refund the purchase price excluding shipping charges for all items returned to us in unused condition.

All refunds will be made through PayPal. All returns or exchanges must be made within 14 days of receipt. Please e-mail for a Return Merchandise Authorization and return instructions before sending back any item.

Unauthorized returns will not be accepted. All return shipment expenses will be the sole responsibility of the purchaser. Please allow up to three weeks for refunds to be processed.

Disclaimer of Liability

We shall not be liable to you in respect of any claim, demand or action, irrespective of the nature of the cause of the claim, demand or action alleging any loss, injury or damages, direct or indirect, which may result from the use or possession of our products; or for any loss of profit, revenue, contracts or savings, or any other direct, indirect, incidental, special or consequential damages arising out of your use of or inability to use our products, even if we have been advised of the possibility of such claims.

Governing Law

These terms and conditions shall be governed by the laws of the Kingdom of Sweden. You agree to submit to the jurisdiction of the courts located in Sweden for any and all disputes, claims and actions arising from or in connection with our products and services.

Other

The photos are for illustration purposes only.

If for any reason you are not satisfied with your purchase, please contact us by email to resolve any issues. We will reply as soon as possible.